telyouea.com Shipping & Delivery Policy
At telyouea.com, we are committed to providing customers with an efficient and secure shopping experience. To ensure your order arrives with optimal timeliness and security standards, we partner with industry-leading carriers such as FedEx, DHL, or UPS.
Order Processing Timeframe
Processing Stage Definition: This period refers to the duration from the successful submission and payment of an order by the customer until the item is handed over from our warehouse to the designated logistics service provider.
Standard Processing Cycle
The vast majority of orders will be shipped within 1-2 business days of payment confirmation. Order deadline 16:00(Time Zone: UTC/GMT +8:00).Please note that orders placed on weekends may experience minor delays due to non-working day factors.
Operational Schedule
Our warehouse operates during standard business hours from Monday to Friday, with no operations on public holidays. We are dedicated to minimizing the impact on shipping timeliness during holiday periods.
Estimated Delivery Timeline
Orders are estimated to be delivered within 3 to 7 business days. We rely on trusted carriers like FedEx, DHL, and UPS to ensure efficient delivery.
Total delivery time is 4-9 business days (processing time + shipping time)
Shipping Cost Structure
Orders over A$30: Free Shipping
Orders under A$30: A$5 shipping fee
Shipment Notification Mechanism
We endeavor to ensure your order is dispatched from the warehouse as quickly as possible. Once your item has been shipped, the system will automatically send a shipping confirmation email, including detailed tracking information, to your registered email address.
Change of Delivery Address Management
Changes to the shipping address incur no additional fees if requested before the item tracking number has been generated. Please contact customer service promptly for modifications.
Order Tracking Services
Registered users of telyouea.com can log into their accounts to inquire about the real-time status of their order, shipping progress, and processing details. Unregistered users can conveniently track their package by entering their Order ID and email address here.
Order Cancellation Clause
Should a customer wish to cancel an order before it has been shipped, please contact us immediately. We will issue a full refund without charging any additional handling fees. Once the item has entered the shipping status, the standard return policy of this website will apply.
Important Notes:
Handling Days: This refers to the date a package leaves our warehouse.
Transit Days: This refers to the time required for the carrier to deliver a product to a customer. Please understand that actual delivery dates may be affected by various uncontrollable factors, such as logistics delays, extreme weather conditions, etc.
For any inquiries regarding logistics and delivery, please contact us via [email protected].
Last Revised: 2025-11-28